About Kelsey

Professional History

• Graduate of Communication Sciences and Speech Disorders from Augustana College in Rock Island, Illinois.

• Years of experience working at State Farm Insurance in Insurance Claims. Starting out as a Sales Representative and shifting to a Claim Specialist with oversight of Claim Associates in speciality injury cases.

• Joined the Home Instead Quality Assurance Department in 2018 as a Client Care Coordinator where she was responsible for the overall client satisfaction and case management.

• Between 2018 and 2020 Kelsey’s ability to serve through sales led Client Revenue to grow by 65%.

• In 2020 Kelsey was promoted to the Director of Operations and served as a direct oversight for the Quality Assurance Department and the Client Services Department.

• Shortly after Kelsey was once again promoted to the Executive Director of the Nashville Home Instead location and served in this capacity until 2022.

• Before joining EI & Company, Kelsey took time away from work to renovate her Tennessee Mountain Home.

When Emily was asked what stood out about Kelsey she stated, “Kelsey always follows through. You can confidently know that if Kelsey says she will do something, she’ll do it. Not only that, Kelsey is a life long learner. She never feels satisfied with what she knows and is always curious. This curiosity has served her well in her career and led her to working with one of the leading Home Instead groups in the network. In addition to Kelsey’s posture towards learning, she is a problem solver for others. You can count on Kelsey to work diligently to help solve the needs of those around her.”

Personal Note from Kelsey:

I’m originally from Illinois and now live in Whites Creek, TN with my fiance. I enjoy volunteering with organizations, especially organizations that serve animals. I have two cats myself and we all enjoy watching sunsets at what we call our “Tennessee Mountain Home”. As leaders, it is our responsibility to be the very best US so our team can be the very best THEM. I was blessed to have benefited from Emily’s expertise and carried those skillsets through to my own team. I spent my time sharpening the tools I had acquired from Emily’s leadership as the Executive Director. We were contributing to an environment that people wanted to be in for a mission they were excited to be a part of and we were having FUN doing it!

I look forward to working with you!