About Erica

Professional History

• Graduate of Fordham University with a BS in Accounting and an MBA from the Gabelli School of Business in the Bronx, New York.

• Recruited by PricewaterhouseCoopers right out of college to assist in the audits of multiple clients in various industries.

• Worked for over a decade in the hospitality industry, from customer service to management, eventually becoming the General Manager of an award-winning Marriott in northern New Jersey.  Erica led her operations and sales teams to record success for three years.

• Held various corporate roles supporting 40+ hotels throughout the U.S., advising specifically regarding guest satisfaction, quality assurance and revenue generation strategy.

• Managed back office operations for Frax, a company that offered fractional outsourcing services for home care agencies.  Erica’s team of bookkeepers processed payroll, invoiced clients, submitted for third-party payments, managed A/R, managed A/P, and reconciled monthly statements.

• In addition to serving EI & Company, Erica owns a bookkeeping business that works exclusively with home care agencies. She ensures their financial records are clean and complete, and works with owners/operators to recognize financial trends and improve profitability in their agencies.

When Emily was asked to make a comment about Erica’s contributions as a team member she said, “I don’t know where our company would be without Erica’s financial expertise. It is sometimes hard for me to stay awake when looking at a Profit and Loss Statement and I’ll look over and see that Erica is lighting up just looking at the numbers. Don’t even get me started about how she responds to the topic of paying caregiver overtime. Without Erica, EI & Company would not be the all inclusive expert in home care business that it is today.”

Personal Note from Erica:

I grew up in Massachusetts and then lived in the tri-state area (northern New Jersey, the Bronx, and Queens, New York) for over a decade before moving to a suburb of Wichita, Kansas, where I now live with my daughter and husband.  My family has always been a Disney family: trips to Walt Disney World growing up, Disney movies constantly playing, family pets with Disney names, etc.  But as a professional, I also have admired the “business behind the magic”: the Disney approach to leadership, employee engagement, and service.  I’ve learned, from attending the Disney Institute Customer Experience Summit, to strategically focus on the details that other organizations may often under-manage, or ignore.  Where others let things happen, successful leaders are intentional in their actions.  I take pride in bringing my operational and financial expertise to our clients. Being able to help clients understand their financials and learn from past trends to improve performance brings me great joy.

I look forward to working with you!