About Jessi

Professional History

• From 2012 to 2014 Jessi served at IBEX Global as a Customer Retention Specialist and was quickly recognized as a leader by her peers. Jessi was someone who directly mentored other team members and implemented many pilot programs to directly improve operations, data tracking efficiencies, and team structures. She was awarded Excellence in Customer Satisfaction and received a special award for exceeding company-wide goals. Jessi’s time at IBEX was key in impacting the operations and implementation utilized to help Home Instead scale.

• In 2014 Jessi joined Home Instead in Franklin, TN and began providing direct care to seniors in their homes.

• By early 2015 Jessi was quickly promoted into the Staffing Coordinator role where she developed systematic processes to improve the optimization of professional caregivers schedules leading to improved employment satisfaction and lower turnover.

• By late 2016 Jessi was once again promoted and became the Director of Client Services where she became responsible for a team of individuals whose sole focus was to improve the consistency of care for clients and ensure ultimate satisfaction with hours of service by caregivers. Jessi’s unique ability to both see the forest and the trees led to improved system approaches that were then instituted throughout many franchises within the network.

• In 2018 Jessi was looking for something more to challenge her skillset and was promoted to the Regional Client Services Lead where she oversaw the optimization of over 600 caregivers and 900 plus clients.

• Before joining EI & Company, Jessi stepped away from the day to day and served as the Medicaid Specialist for over seven franchises. Jessi became the in house expert on all things medicaid, ranging from billing, scheduling, to third party CRM management, and much more. Because of Jessi’s expertise and ability to navigate complex compliance standards, every Home Instead she served was reimbursed fully for all Medicaid services provided.

• In addition to Jessi’s services as a Medicaid Specialist, she served as needed to help with training team members regarding new systems and processes. This was done by Jessi both in house and remotely via online training that she developed and published.

When Emily was asked what stood out about Jessi as a leader she stated, “Jessi is the jack of all trades AND the master. Whatever problem Jessi is presented she will solve it and in the process become the master. I have never seen someone so stubborn about trying to find a more efficient way to complete tasks. She not only works smarter, she also works harder making Jessi someone that does the job of 3 people - always.”

Personal Note from Jessi:

I’m originally from Virginia and now live in Murfreesboro, TN with my husband. I have a passion for puzzles and finding the best solution for each situation. When my time with Medicaid work came to an end I purposely sought out Emily for an opportunity to work with her again. I trust and respect Emily as a leader and am honored to be a Strategic Account Manager for EI & Company because of my first hand experience utilizing the methods Emily teaches her clients. Knowing Emily personally and experiencing her leadership makes serving in this capacity at EI & Company a no-brainer. I’m passionate about sharing the services EI & Company provides franchise owners which allow them to grow their business(es) and find more time with their families.

I look forward to working with you!